Return Policy

Last Updated: January 2024

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your product, you may return it within 30 days of delivery for a full refund or exchange.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Product must be in original condition with all accessories and packaging
• Product must not show signs of use or damage
• Original receipt or proof of purchase must be provided
• Return must be initiated within 30 days of delivery
• Product must not be a special order or customized item

How to Return

To initiate a return:

1. Contact us at +64 9 379 1234 or visit our store
2. Provide your order number and reason for return
3. We will provide return instructions and authorization
4. Pack the item securely in original packaging
5. Ship to our Auckland address or return in-store

Refund Process

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Exchanges

If you would like to exchange an item for a different product, please contact us to arrange the exchange. We will process the exchange once we receive the returned item.

Shipping Costs

Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Manufacturer warranties apply to defects discovered after the 30-day return period.

Contact Us

For questions about returns or to initiate a return, please contact us:

Level 1, 155 Queen Street
Auckland Central, Auckland 1010
New Zealand

Phone: +64 9 379 1234